Privacy policy

Last updated: [DATE OF PUBLICATION]

This Privacy Policy explains how Yarnalia ("we", "us") collects, uses and discloses personal information when you visit yarnalia.com, buy from us, or communicate with us. We are the data controller of the personal information described below.

Personal information we collect

  • Contact details, such as your name, email address, phone number and shipping and billing address.
  • Order and transaction information, including what you purchased and your payment confirmation. We do not store full payment card numbers; payments are processed by our payment providers.
  • Account information, such as your username, password and order history.
  • Communications with us, including emails and customer service messages.
  • Device and usage information, such as your IP address, browser type, pages viewed and how you interact with our site, collected through cookies and similar technologies.
  • Inferences drawn from the above, such as which products may interest you.

Where this information comes from

Directly from you, automatically through our site and cookies, from Shopify, and from service providers and advertising partners.

How we use your personal information

  • To process and ship your orders, handle returns and refunds, and provide customer support.
  • To create and manage your account.
  • To send you marketing emails and offers when you have subscribed, and to show you relevant advertising.
  • To improve our site, understand how it is used, and keep it secure.
  • To comply with legal obligations and enforce our terms.

How we disclose your personal information

We share personal information with:

  • Shopify, which hosts our online store.
  • Service providers who work on our behalf, including payment processors, our fulfillment warehouse, shipping carriers, email and analytics providers.
  • Advertising and marketing partners, including Google and Meta, which use cookies and similar identifiers to show you ads on other websites based on your activity.
  • Parties you direct us to share with, and parties involved in a business transfer or required by law.

Sharing personal information with advertising partners for targeted advertising may be considered a "sale" or "sharing" of personal information under certain U.S. state privacy laws. You can opt out at any time; see "Your rights and choices" below.

Our relationship with Shopify

Our store is hosted by Shopify, which may use data about your interactions across merchants to provide and improve its services. Where Shopify acts as the controller of that data, Shopify's own Consumer Privacy Policy applies.

Cookies

We use cookies and similar technologies for essential site functions, analytics, personalization and advertising. Our Cookie Policy explains the categories we use and how to manage them.

Your rights and choices

Depending on where you live, you may have the right to access the personal information we hold about you, to request its correction or deletion, to receive a portable copy, and to opt out of the sale or sharing of your personal information for targeted advertising.

  • To opt out of the sale or sharing of your personal information, visit yarnalia.com/pages/data-sharing-opt-out.
  • If you visit our site with the Global Privacy Control signal enabled, we treat it as a request to opt out for that browser and device, and for your account where we can match it.
  • You can unsubscribe from marketing emails at any time using the link in any email. We will still send you order and account messages.

To exercise any of these rights, email us at hello@yarnalia.com. We will not discriminate against you for exercising them.

Complaints

If you have a concern about how we handle your personal information, contact us at hello@yarnalia.com and we will try to resolve it. Depending on where you live, you may also have the right to appeal our decision or to complain to your local data protection authority.

Children's data

Our site is not intended for children, and we do not knowingly collect personal information from children. We have no actual knowledge of selling or sharing the personal information of anyone under 16 years of age.

Security and retention

We use reasonable technical and organizational measures to protect your personal information, including encryption of data in transit. No method of transmission is completely secure. We keep your personal information for as long as needed to provide our services, maintain your account, comply with legal obligations, resolve disputes and enforce our agreements.

International transfers

Your personal information may be transferred to, stored in and processed in countries other than your own, including the United States. Where required, we rely on appropriate safeguards for these transfers.

Third party websites

Our site may link to websites we do not operate. We are not responsible for their privacy practices and encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will post the updated version on this page with a new date.

Contact

Email: hello@yarnalia.com
Phone: (213) 537-8398