Promotion

30% Off all store.

Discount is automatically applied to shopping cart. Cannot be combined with other promotions or discount. Exclusions apply.

For more information contact us at hello@yarnalia.com or through chat.

Special Offers

All sales, special offers, and promo code offers on the web site are subject to the following terms and conditions:

  • Offers expire at 11:59 pm EDT on the sale end date.
  • Sale prices and promo codes are valid for in-stock merchandise only. Sale prices or promotional offers cannot be applied to previous orders in which the transaction has already been completed, or on back-ordered merchandise.
  • Promo codes are applied to the subtotal before shipping charges and taxes are added, and do not include the price of any free item being offered.
  • Regular shipping charges apply. If an order falls below the free shipping threshold after the promo code has been applied, you will be charged for shipping.
  • Downloadable merchandise does not apply towards a minimum purchase for promo code use.
  • Unless otherwise stated, promo codes may only be used for one purchase.
  • One promo code per order.
  • All promotional and wholesale programs are subject to change at any time without prior notice.

Shipping policy

Orders shipping WITHIN US

  • Free shipping on US orders over $150.
  • Free shipping on Hawaii and Alaska orders over $200.
  • We generally ship via FedEx ground.

Orders shipping to Canada

  • Free shipping on orders over $200USD.
  • Orders shipped to Canada might incur additional charges for customs processing, taxes, and/or duty. Because these fees are levied by government entities, the responsibility for these charges falls on the customer.
  • We ship to Canada via FedEx ground international.

Copyright

All Web site materials, including, without limitation, the Company’s logo, design, text, graphics, other files, and the selection and arrangement thereof are registered trademarks of YARNALIA. © 2022 E-Fibres, LLC. All rights reserved.

You may electronically copy and print portions of this Web site for the sole purpose of using materials it contains for informational and non-commercial, personal use only. Any other use of the materials in this Web site — including any commercial use, reproduction for purposes other than described above, modification, distribution, republication, display, or performance — without the prior written permission of the Company is strictly prohibited.

Trademarks

The names YARNALIA and yarnalia.com, the logo, and the products and services described in this Web site are either trademarks or registered trademarks of the Company and its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the Company. In addition, all page headers, graphics, icons, and scripts are service marks, trademarks, and/or trade dress of the Company, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of the Company. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.

Risk of Loss

We urge our customers to request Signature Confirmation on all orders, which means that your order will not be delivered unless you sign for it.  Please know that Yarnalia cannot be held liable for packages delivered to the address, but not received.  When you place an order with Yarnalia, by submitting payment you acknowledge that your order will be shipped by a third-party carrier, and that when we deliver your order to the carrier, the risk of loss of your merchandise passes to the purchaser alone. As much as we wish we could, unfortunately, we cannot hand deliver your yarn! Please don’t hesitate to contact us with any shipping or fulfillment issues that arise, we will do our best to help.

Wholesalers

Please contact us at wholesale@yarnalia.com for more information on our wholesale program.

Website Use Information

Our website utilizes a standard technology called cookies and web server logs to collect information about how our website is used. Information gathered through these means may include date and time of visits, pages viewed, time spent at our website, and websites visited just before and just after our website. This information is collected on an aggregate basis and none of this information is associated with you as an individual.

Security

Your payment and personal information are always safe when you purchase from Knomad. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address so that it cannot be read over the internet.  In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions. You may access and revise your personal information on the website once you log onto the site.

Sharing Information and Privacy

We do not allow other companies to advertise on our website, nor do we share your personal information with other companies. We will retain all ownership rights to the information, and will not share information regarding your browsing data. We may disclose information when legally compelled to do so; in other words, when we, in good faith, believe that the law requires it for the protection of our legal rights. We do not sell information to any other site or third party. If you accept the terms & conditions, you agree to be part of our newsletter base.

Refund Policy

We accept returns within 30 days of receipt of your order. Please see this link to begin your return.

A refund will be issued once the item is received and processed at our warehouse. Please allow 10 business days to process the refund. Refunds can only be issued to the credit card or PayPal account used to make the order.

Choking / Suffocation Hazard

To avoid the danger of suffocation, keep our plastic bags away from babies, children, and pets.  Do not use our bags in cribs, beds, carriages, or playpens.

Do not allow children to chew on or swallow yarn.

Image Sharing Policy

Occasionally we share images from the #yarnalia tag on Instagram. Though we try to get in touch with the owner of every image shared, sometimes we make mistakes. If you feel an image was shared without your permission or you’d like us to remove an image you own for any reason, please Direct Message us or drop us a line at hello@yarnalia.com. Maybe you changed your mind, that’s all good! Our #1 priority is to respect your wishes.

Yarnalia Rewards Terms and Conditions

  • Rewards cannot be redeemed for cash.
  • Rewards do not expire.
  • Wholesale accounts are welcome to earn Yarnalia rewards.
  • Program subject to change at any time without notice.

What is your environmental policy?

At Yarnalia, we do all we can to minimally impact the environment. Our fibre processing facilities run in part on solar electricity and wastewater is conserved for reuse. We offer organic options in order to support organic textile manufacturing. We are always looking for ways to take care of our environment and we welcome any suggestions you might have!

Where can I find my patterns?

Yarnalia patterns are available to download for free to all Yarnalia newsletter subscribers. To download your patterns, make sure you’re logged into your yarnalia account and navigate to the patterns tab on our website.

Are your colors accurate?

As we all know, computer screens display color differently from computer to computer. We try our very best to accurately represent our colors. If you have any questions about yarn colors, which they pair best with, etc feel free to get in touch with us at hello@yarnalia.com

Do you have Dye Lots?

Yes. Our yarns are dyed in small batches, so we recommend purchasing enough to complete your project (and maybe an extra skein for wiggle room!) to ensure that all your skeins match perfectly. We cannot guarantee we will have the same dye lot available on your next purchase.

Where are your fibres sourced?

Our fibres are sourced from our trusted fibre partners around the world. For more information, please contact us at hello@yarnalia.com  

ASK US A QUESTION

Sharing Information and Privacy

We do not allow other companies to advertise on our website, nor do we share your personal information with other companies. We will retain all ownership rights to the information, and will not share information regarding your browsing data. We may disclose information when legally compelled to do so; in other words, when we, in good faith, believe that the law requires it for the protection of our legal rights. We do not sell information to any other site or third party.

Will I receive a full refund (what if the price has changed)?

You will receive a full refund (excluding any shipping fees you may have paid) as long as you ship your returns back to us within 30 days of receipt.

How will I be refunded?

A refund will be issued about 10 days after we receive your returned items, to the credit card, debit card, or PayPal account originally used to place the order.

Will my return shipping be refunded?

Using our hassle-free return process, the return shipping is on us! All you need to do is click here to start the process and download your prepaid return label.

Where should I ship my return?

Our online return process securely generates a return shipping label that is prepaid and pre-addressed. All you will need to do is schedule a pick-up with FedEx, or bring the return to a FedEx location.

What is your return policy?

We do accept returns! Please make sure to ship back your yarn within 30 days of receipt, in the same condition it was received.

To begin your return process, click here

Follow the instructions on the screen to generate a prepaid postage label, which you may print out and attach to your return packaging. You can schedule a Fed-Ex pick up when you create your return label or bring the package to a Fed-Ex dropbox or a brick-and-mortar location. Returning from Canada? Please contact us directly at returns@yarnalia.com  to complete your return.

Do you offer free shipping for orders over a certain amount of money?

On US orders within the United States totaling over $150 (Hawaii and Alaska orders over $200) and to Canada on orders over $200.

How will I be notified about the status of my order?

You will be notified by email shortly after placing your order, as well as when your order ships.

Can I track my order?

Yes. Once your order ships, you will receive the tracking number for your order via email. You can copy and paste the number into a search engine to track it, or simply click on the number in your email. You can also access the tracking number on our site by logging into your account.

Do you have overnight shipping?

Yes, for overnight shipping we offer Fedex Standard Overnight: Arrives the next day (provided you order before 2 pm EDT on a business day).

You can select this shipping option during check out, in the Shipping section. Please note, orders placed after 2 pm EDT ship the following business day. For same-day dispatch, please make sure to order before 2 pm EDT.

Do you ship to Canada?

Yes, we do ship to Canada, and your order will ship free when it reaches US$ 225 or greater!

Do you ship internationally?

At this time we are shipping to the US and Canada.

We are looking to expand our fulfillment capabilities, so this is something that might happen in the future!

How soon will I get my order? What are the shipping rates?

Shipping rates and transit times depend on the shipping method you select at check out. The rate is calculated automatically at check out. For same-day dispatch, please make sure to place your order before 2 pm EDT. We currently offer the following shipping methods:

Fedex Standard Overnight: Arrives the next day (provided you order before 2 pm EDT on a business day)

Fedex 2-Day Shipping: 2 business days transit time

Fedex 3-Day Shipping: 3 business days transit time

Fedex Ground (Free shipping on US orders over $150): 4-7 business days transit time.

USPS Priority – 3-7 Business Days

We ship to Canada via FedEx ground international(Free shipping on CA orders over $225): 4-7 business days transit time or USPS Priority (2-4 weeks average)

How soon will my order be shipped?

Most orders placed by 2 pm EDT are shipped the same business day. Orders placed after 2 pm EDT, or on a non-business day are shipped the next business day. For same-day shipping, please make sure to place your order before 2 pm EDT.

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