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How Yarnalia Is Redefining Customer Service

Yarnalia is changing how you shop for yarn. We’re creating a place for stress-free online shopping, where you can find the worsted wool of your dreams without having to spend hours browsing for it. We’re simplifying the process of selecting the right yarn for your project—whether you’re trying to find the closest match to the baby alpaca yarn in your pattern, or substituting a completely different fiber like superwash wool. In short, we’re creating a curated yarn shopping experience. And what that really comes down to is how we approach customer service! In today’s blog post, we’re going to walk you through all the benefits of the Yarnalia customer support program.


Until now, you may have only thought of contacting customer support when you have a problem with your order. Yarnalia is changing that. We’ve assembled a team of yarn experts who will be there to answer all your fiber questions as soon as you start shopping. Available via a convenient live chat, Yarnalia’s yarn experts can help you work with yarn substitutions, make recommendations for the best fibers to use in your project, or point you toward your new favorite yarns in our collection. We want you to make the most of the time you have to knit and crochet, so our experts are there to make process of finding the right yarn as quick and simple as possible.


At Yarnalia, we’re aiming to offer you a curated yarn shopping experience. That means our yarn recommendations are tailor-made to you and your project. Just bring us your pattern, tell us what you’re looking for, and our yarn experts will work with you to find the yarn that best fits your vision. Want to swap in a chunky wool for the chunky alpaca yarn your pattern calls for? Our yarn experts will also help you with calculating the exact number of skeins you’ll need for the size you want to make, which is especially critical when making pattern modifications or yarn substitutions. 


We’ve all been there. You’re a few stitches away from finishing your row and heading to bed, when all of a sudden you reach the end of your last skein. You could wait until the morning to call the shop and ask how much more yarn you need to buy… but why wait? Whether you’re picking up an extra skein of bulky wool yarn for your last-minute gift project (or indulging in some late-night retail therapy!) we fit our service to your schedule. Yarnalia will always have a yarn expert on hand to offer immediate support and answer your questions.


Yarnalia’s customer support doesn’t end after you’ve made your purchase. We want you to get the most out of your experience working with our yarn, so we’ll be there for you every step of the way. Hit a road bump in your pattern? Unsure how to wash your new wool roving blanket? Yarnalia will be offering live workshops with our yarn experts to demonstrate how to work with various techniques. We will be developing our workshop topics based on demand, so stay tuned for updates!

Here at Yarnalia, we’re all about catering to your needs. Do you have any additional customer support options you’re hoping to see from us? Tell us about it in the comments.

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